Privacy Policy

1. Introduction

WinMaple Lottery Inc. ("WinMaple," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website WinMaple.com (the "Site") and participate in our lottery games.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. We operate in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

2. Information We Collect

We collect various types of information to provide and improve our Service to you. The types of data collected include:

2.1 Personal Identification Information

To register an account, purchase tickets, and claim prizes, we may require:

• Full legal name.
• Date of birth (strictly enforced for 19+ age verification).
• Residential address in Canada.
• Email address and phone number.
• Government-issued identification (e.g., Driver's License or Passport) for prize claims over $1,000.

2.2 Financial Information

When you make a purchase, we collect payment information. Please note that WinMaple does not store full credit card numbers on our servers. All transactions are processed through secure, PCI-DSS compliant payment gateways.

2.3 Technical Data

We automatically collect information about how you access the Site, including your IP address, browser type, operating system, geolocation data (to ensure compliance with jurisdictional restrictions), and page interaction logs.

3. How We Use Your Information

We use the collected data for specific, legitimate business purposes:

• To facilitate gameplay: Processing ticket purchases, generating lottery numbers, and recording entries in the official draw audit.
• To verify identity: Ensuring all players meet the legal age requirement of 19 years or older and reside in an authorized jurisdiction.
• To process payouts: Verifying winning tickets and transferring funds to verified accounts.
• To communicate: Sending transaction receipts, draw results, service updates, and (with your consent) promotional offers.
• To ensure security: Detecting and preventing fraud, money laundering, and unauthorized system access.

4. Disclosure of Data

WinMaple respects your confidentiality. We do not sell your personal data to third parties. However, we may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email delivery services), so long as those parties agree to keep this information confidential.
• Legal Requirements: To comply with a subpoena, regulation, binding order of a data protection agency, legal process, governmental request, or applicable law (including FINTRAC reporting requirements).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

The security of your data is important to us. We implement industry-standard security measures, including SSL/TLS encryption for all data in transit and robust firewalls for data at rest.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., maintaining your logged-in session).

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request deletion of your account and personal data (subject to legal retention requirements for financial records).
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact our Privacy Officer at [email protected].

8. Responsible Gaming

We use your data to monitor for signs of problem gambling. If our systems detect patterns indicative of compulsive behavior, we reserve the right to intervene, suspend accounts, or provide resources for help, in accordance with our Responsible Play policy.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By mail: WinMaple Lottery Inc., Privacy Department, 123 Maple Leaf Way, Toronto, ON, M5V 2T6, Canada.